Privacy Policy

New Tides Health LLC (“New Tides,” “we,” “us”) operates www.newtides.com and provides physician-supervised telehealth services. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this Policy. We are a cash-pay service and this policy is written to a strict, nationwide standard so it works in every state we serve.

1. Who we are and scope

This Policy applies to information we collect through our website, patient portal, and services. New Tides provides clinical care; medication, when prescribed, is dispensed and billed by a licensed pharmacy (see our Terms of Service).

2. Information we collect

• Information you provide: name, contact details, date of birth, state of residence, and account credentials.
• Health information you provide during intake and care: medical history, medications, allergies, symptoms, height/weight, goals, and related details.
• Clinical information we generate: visit notes, prescriptions, lab orders/results, and provider communications.
• Payment information: processed by our payment processor; we do not store full card numbers.
• Technical information: device, browser, and limited usage data, collected in a privacy-protective manner (see Section 6).

3. How we use your information

We use your information to: provide and coordinate your care; verify eligibility and your state of residence; transmit prescriptions to the pharmacy and orders to the lab; process payments and subscriptions; communicate with you; maintain security; comply with legal obligations; and operate and improve our services.

4. How we share your information

• With your treating providers, the dispensing pharmacy, and the laboratory, as needed to provide your care (with your consent).
• With service providers that operate our platform under written data-protection agreements (e.g., hosting, e-prescribing, labs, communications).
• When required by law, to protect rights and safety, or in connection with a business transfer.

We do not sell your personal or health information, and we do not share your health information for cross-context behavioral advertising.

5. We do not use advertising trackers on health data

We do not allow third-party advertising or analytics tools (such as advertising pixels) to collect health-related information about you from our site. Any analytics we use are configured to avoid collecting information that reveals your health conditions, treatments, or interests.

6. Cookies and analytics

We use only essential cookies by default. Non-essential cookies/analytics are off unless you opt in through our cookie banner, and we honor recognized browser opt-out signals (such as Global Privacy Control).

7. Data security

We maintain administrative, physical, and technical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and audit logging. No method of transmission or storage is completely secure.

8. Data retention

We retain medical records for the period required by applicable state law, and other information only as long as needed for the purposes described here or as required by law.

9. Your privacy rights

Depending on your state, you may have the right to access, correct, delete, or obtain a copy of your information, to opt out of certain processing, and to withdraw consent. To exercise these rights, email privacy@newtides.com. We will verify your identity and respond within the time required by law (generally 45 days). We will not discriminate against you for exercising your rights.

10. State-specific disclosures

Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws have additional rights, including the right to opt out of targeted advertising, sale, and certain profiling. Residents of Washington and Nevada are also covered by our separate Consumer Health Data Privacy Policy.

11. Children

Our services are for adults 18 and older. We do not knowingly collect information from children.

12. Changes and contact

We may update this Policy; we will post the new effective date and, where required, notify you. Contact: New Tides Health LLC, (877) 89-TIDES, privacy@newtides.com.

See also: Consumer Health Data Privacy Policy · Terms of Service