Terms of Service

These Terms of Service (“Terms”) govern your use of New Tides Health LLC services. By creating an account or using our services, you agree to these Terms.

1. Eligibility

You must be 18 or older, located in a U.S. state where we offer services, and able to form a binding contract. Services are available only in states where a New Tides provider is licensed.

2. What New Tides provides

New Tides provides telehealth clinical services — evaluation, and where clinically appropriate, prescriptions and ongoing care. New Tides does not manufacture, compound, sell, or ship medication. If a provider prescribes medication, a licensed pharmacy dispenses and bills you for it separately.

3. Not for emergencies

Our services are not for medical emergencies. If you have an emergency, call 911 or go to the nearest emergency room.

4. The provider-patient relationship; no guarantee of treatment

A provider will review your information and exercise independent medical judgment. Submitting an intake does not guarantee that you will be prescribed any treatment. A provider may determine that a treatment is not appropriate for you.

5. Membership, billing, and auto-renewal

• Your membership covers clinical care (provider evaluation and ongoing support) as described at sign-up.
• The cost of medication, laboratory tests, and prescriptions is billed separately by the pharmacy or lab.
• Memberships renew automatically at the stated price and interval until cancelled. We disclose the renewal amount, frequency, and cancellation method before you pay.
• You may cancel at any time through Account & Billing in your patient portal; cancellation stops future charges as described.
• Refunds are handled per the refund terms shown at sign-up.

6. Your responsibilities

You agree to provide accurate, complete information; to use services only for yourself; and not to misuse the platform. Providing inaccurate health information can be dangerous and may affect your care.

7. Intellectual property

All content and software are owned by New Tides or its licensors. You receive a limited, revocable license to use the services for their intended purpose.

8. Disclaimers and limitation of liability

Except as required by law, services are provided “as is.” To the maximum extent permitted by law, New Tides is not liable for indirect or consequential damages, and total liability is limited as set out here. Nothing limits liability that cannot be limited by law.

9. Dispute resolution and governing law

These Terms, and any dispute arising out of them or your use of the services, are governed by the laws of the state in which New Tides Health LLC is organized, without regard to its conflict-of-laws rules, except where the law of your state of residence must apply. Please contact us first at care@newtides.com so we can try to resolve any concern directly; where a dispute cannot be resolved informally, it will be handled in accordance with applicable law and any dispute-resolution terms in your patient agreement.

10. Changes and contact

We may update these Terms; continued use means acceptance. Contact: New Tides Health LLC, care@newtides.com.

See also: Privacy Policy · Consumer Health Data Privacy Policy · Telehealth Consent