Contact
Reach the people behind New Tides.
Whether you have a question about an order, want to talk through a side effect, or need to raise a concern, here is exactly who to contact and how quickly to expect a reply.
Business details
- Legal entity
- New Tides Health LLC
- Phone
- (877) 89-TIDES
Customer support
For help with your account, an order, billing, or shipping, email our support team and we'll get back to you.
Support hours: Monday–Friday, 8am–8pm CT. Messages sent outside these hours are answered on the next business day.
Clinical questions & side effects
Questions about your treatment, dosing, or a side effect you're experiencing go to our clinical team so they reach someone qualified to respond.
Email is not monitored in real time and is not for emergencies. If you are experiencing a medical emergency or think you may be, call 911 or go to the nearest emergency room.
Report a concern or complaint
If something didn't meet your expectations — your care, a product, or how we handled your information — we want to hear about it. Write to care@newtides.com and a member of our team will follow up.